Logistics & Returns
Shipping & Return Policies
Clear guidance on order processing, freight, and hassle-free returns for your heavy-duty parts.
Your Order Journey
From Dispatch to Delivery
01
Order Processing
Orders placed before 2 PM EST ship same-day for in-stock items. We verify part numbers for precision fitment.
02
Freight & Heavy Equipment
Specialized Less-Than-Truckload (LTL) freight for diesel generators and large components. Transit times vary by destination.
03
Track Your Package
Receive a tracking number via email once your order ships. Monitor its progress directly through our ‘Track Your Order’ page.
Our Promise
Hassle-Free Returns
We offer a straightforward 30-day return policy for unused, uninstalled parts. Items must be in their original packaging and condition to qualify for a refund or exchange.
Electrical components, custom-ordered parts, and items showing signs of installation are not eligible for return. Please inspect your order upon arrival.